Vijay Viswanathan, Sebastian Tillmanns, Manfred Krafft and Daniel Asselmann’s Research on Customer Referrals Published by Journal of the Academy of Marketing Science
The article “Understanding the quality–quantity conundrum of customer referral programs: effects of contribution margin, extraversion, and opinion leadership” which Manfred Krafft has co-authored with Vijay Viswanathan, Sebastian Tillmanns and Daniel Asselmann has been published by the Journal of the Academy of Marketing Science.