„An EWOM Journey: From the Early Days of Digitalization to Today – and Tomorrow“: Watch Professor Hennig-Thurau’s keynote from the inaugural eWOM Research Virtual Symposium
When the Internet emerged in the 1990s, so-called „consumer opinion platforms“ like Dooyoo, Ciao and Epinions.com became increasingly popular. These websites enabled ordinary consumers to publicly share their experiences with products and services. During that time, Professor Thorsten Hennig-Thurau was enthusiastic about the new possibilities of digitalization, the progressive democratization of information and the new phenomenon he and his fellow co-researchers coined electronic word of mouth, or simply “EWOM”.
