Dr. Gerrit Cziehso recently published a study on customer's reactions to unexpected price introductions in the Journal of Business Research (Vol. 101). Unexpected price introductions occur when companies introduce prices for previously free products or services. These strategic decisions are common in many industries, such as hospitality (e.g., introduction of fees for internet access inside the hotel), banking (e.g., introduction of checking account fees), or media and entertainment (e.g., introduction of fees for using online content).
The International Journal of Research in Marketing (IJRM), Europe’s leading marketing journal and one of Marketing academia’s rare “A journals,” annually honors a single paper as the best article published in the previous year. This year’s winner was co-authored by MCM scholars Nele Hansen, Dr. Ann-Kristin Kupfer, and Prof. Dr. Thorsten Hennig-Thurau. The prestigious award honors their article “Brand Crises in the Digital Age: The Short- and Long-term Effects of Social Media Firestorms on Consumers and Brands”, which appeared in last year’s December issue of the IJRM.
A meta-analysis on willingness to pay measurement by Jonas Schmidt (IfM) and Tammo H. A. Bijmolt (University of Groningen) is accepted for publication at the Journal of the Academy of Marketing Science (JAMS). By analyzing 115 effect sizes published in 47 papers, the authors show that direct methods for measuring consumers’ willingness to pay outperform indirect ones in terms of accuracy.
Together with colleagues Anatoli Colicev (Bocconi University, Italy) and Koen Pauwels (Northeastern University, Boston), Raoul Kübler won the Marketing Science Institute’s prestigious Top Download Award. Their paper „Social Media’s Impact on Consumer Mindset: When to Use Which Sentiment Extraction Tool?“ was the most downloaded MSI report paper in 2018.
Professor Kübler publishes research on cross-cultural price and eWoM sensitivities in Journal of Marketing
Professor Kübler published a study on how a country’s culture and socio-economic background influences consumers’ price- and electronic word of mouth sensitivities in the prestigious Journal of Marketing, which is considered to be the leading academic marketing journal.
Prof. Thorsten Hennig-Thurau ist Inhaber des Lehrstuhls für Marketing & Medien am Marketing Center Münster. Gemeinsam mit Prof. Mark B. Houston von der Texas Christian University in Fort Worth hat Prof. Hennig-Thurau das Buch „Entertainment Science. Data Analytics and Practical Theory for Movies, Games, Books, and Music“ verfasst, dass sich mit den Faktoren auseinandergesetzt, die über den Erfolg und Misserfolg von Entertainmentprodukten entscheiden.
AMA | Why the Future of Online Shopping Is Multi-Device, Not Mobile (feat. JM Article by Thorsten Wiesel)
Why the Future of Online Shopping Is Multi-Device, Not Mobile
Mobile conversion rates in retail may be low, but a new Journal of Marketing study shows that sales often increase when customers switch from mobile devices to desktop or laptop computers during their buying process.
Given its key insights, the forthcoming JM article appeals to a wide audience. Read and see more:
Journal of Marketing Webinar Series: Insights for Managers | October 04, 2018 | featuring Prof. Wiesel
Vijay Viswanathan, Sebastian Tillmanns, Manfred Krafft and Daniel Asselmann’s Research on Customer Referrals Published by Journal of the Academy of Marketing Science
The article “Understanding the quality–quantity conundrum of customer referral programs: effects of contribution margin, extraversion, and opinion leadership” which Manfred Krafft has co-authored with Vijay Viswanathan, Sebastian Tillmanns and Daniel Asselmann has been published by the Journal of the Academy of Marketing Science.
Journal of Marketing
September 2018, Vol. 82, No. 5, pp. 1-19
"Device Switching in Online Purchasing: Examining the Strategic Contingencies"
by Evert de Haan, P.K. Kannan, Peter C. Verhoef, and Thorsten Wiesel