Together with distinguished service marketing and strategy scholars Sonny Lam, Stefan Sleep, Shrihari Sridhar, and Alok Saboo, Professor Thorsten Hennig-Thurau has explored the success-enhancing potentials of Big Data by frontline service employees.
Die Westfälischen Nachrichten haben den LMM-Serien-Report "Das Phänomen Neue Drama-Serien" zum Anlass genommen, den disruptiven Veränderungen der Fernsehlandschaft eine Themenseite zu widmen. Westfälische Nachrichten vom 01.10.2016
Die Filmwoche berichtet über die Präsentation des Reports „Das Phänomen Neue Drama-Serien“ im Rahmen des Produzentenfrühstücks in Hamburg. Filmwoche vom 14.11.2016
Professor Thorsten Hennig-Thurau is part of a team of scientists that determines what a movie star actually contributes to the success of a film -- and it is his Oscars or commercial success that producers should pay attention to.
The article "Not all digital word of mouth is created equal: Understanding the respective impact of consumer reviews and microblogs on new product success" by Dr. André Marchand, Professor Thorsten Hennig-Thurau, and Professor Caroline Wiertz (Cass Business School London) has been accepted for publication in International Journal of Research in Marketing - IJRM (Jourqual: A).
The article "How to Separate the Wheat from the Chaff: Improved Variable Selection for New Customer Acquisition" by Dr. Sebastian Tillmanns, Professor Frenkel Ter Hofstede, Professor Manfred Krafft, and Professor Oliver Götz has been accepted for publication in Journal of Marketing (Jourqual: A+).
The article "Drivers of Private-Label Purchase Behavior Across Quality Tiers and Product Categories" by Dr. Philipp Noormann and Dr. Sebastian Tillmanns has been accepted for publication in Journal of Business Economics (Jourqual: B).
Abstract: While many studies examined the effects of online customer reviews (OCRs) on product sales, a clear understanding of the effects of OCRs on product returns is lacking. This study examines the impact of OCRs characteristics (valence, volume, and variance) on return decisions with a rich multi-year dataset from a major online retailer covering the electronics and furniture category.
Mit seiner Doktorarbeit zum Thema „In-store Mobile Marketing Kommunikation - Empirische Analysen von Determinanten aus Konsumentensicht" gewinnt Marcel Stafflage in der Kategorie „Beste Dissertation“ im bedeutendsten Nachwuchs-Wettbewerb der Direktmarketingbranche.
Seit Erscheinen des von Professor Manfred Krafft und Professor Murali K. Mantrala herausgegebenen Buches „Retailing in the 21st Century" im November 2009 wurden bereits 60.000 Kapitel des eBook bei SpringerLink heruntergeladen. Damit gehört das Buch zu den Top 25% der heruntergeladenen eBooks in der bekannten Springer eBook Collection 2015. Hier geht's zum eBook .