When customers are held captive by firms: New article in IJRM by Prof. Hennig-Thurau and a global team of co-authors
In a new article which is now forthcoming in IJRM - International Journal of Research in Marketing, a global team of marketing scholars including LMM Chair Prof. Thorsten Hennig-Thurau introduces Spatial Captivity, a concept the authors define as perceived physical limitations on an individual’s free movement in the immediate material surroundings.