From May 23 to 25, Julian Allendorf, Agnes Sophie Roggentin and Vanessa Steppuhn, all doctoral candidates at the Institute of Marketing (IfM), participated in the Academy of Marketing Science Annual Conference in New Orleans. The conference on the theme “Boundary Blurred: A Seamless Customer Experience in Virtual and Real Spaces” was co-chaired by Monika Kukar-Kinney (University of Richmond) and Lan Xia (Bentley University).

The prime event in research on the economic side of filmed entertainment, the Mallen Conference, will this year be co-chaired by MCM professor Thorsten Hennig-Thurau, together with Jannis Funk from Film University Babelsberg, Olav Sorenson (Yale), and Abraham Ravid (Yeshiva New York). The conference, which celebrates the 20^th anniversary of the conference series, will be hosted by the MCM in conjunction with Film University Babelsberg and the DFG Research Group 1452 “How Social Media is Changing Marketing” in Potsdam and Berlin from September 26-29.

Thought leaders and emerging scholars from around the world gathered at the University of Missouri for an enriching two days of collaborative learning and innovation. The inaugural Marketing Strategy Consortium brought together 44 fellows representing six countries, as well as doctoral faculty and researchers from leading universities from across North America and Europe.

Im Mittelpunkt des diesjährigen Münsteraner Marketing Symposiums stand das Thema „Manage Customer Experiences – die Marketing Agenda für 2020?“. Die Relevanz von Customer Experience Management ist unbestritten – aber bei der konkreten und effizienten Umsetzung herrschte noch hohe Unsicherheit. Dies mag insbesondere daran liegen, dass Customer Experience Management nicht ohne weiteres im Unternehmen „umsetzbar“ ist, sondern in vielen Unternehmen einen Kulturwandel voraussetzt.

On November 9th and 10th, Dr. Thorsten Henig-Thurau and Dr. Ann-Kristin Kupfer attended the 19^th Mallen Economics of Filmed Entertainment Conference in New York City. The prestigious event, which combines scientific presentations and discussions with industry guests, was held in cooperation by the New York University, Yeshiva University and Yale University. Dr. Ann-Kristin Kupfer presented scholarly insights on the management of complex brand portfolios, using the case of the Marvel universe.