CEM Arvato-Workshop on Digital Transformation

The business process outsourcing provider Arvato Bertelsmann invited students from the Circle of Excellence in Marketing (CEM) to a two-day workshop at its headquarters in Gütersloh, Germany. The workshop on digital transformation of customer services was coordinated by Karsten Kraume and Jiaqing Zhong who work at the Arvato CRM Solutions Group. During fascinating talks given by members of the CRM Solutions Group the students gained insights into how Arvato provides tailor-made solutions for customer interaction via different communication channels.