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LMM

Professor Hennig-Thurau co-chairs WOM workshop at University of Zaragoza

Together with Michael Haenlein, Professor of Marketing at the business school ESCP Europe, Thorsten Hennig-Thurau were invited to co-chair a two-day workshop on “Word of Mouth and Social Media Marketing in the Digital Era” at the University of Zaragoza in Spain. The event, in which ten doctoral students and professors presented their work in the field and got feedback from the audience and the co-chairs, was organized by Professor Dr.

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LMM

Coming soon: Entertainment Science, the book.

For entertainment and media students, managers, and scholars, there is now a reason to look forward to the end of this year. Professors Thorsten Hennig-Thurau (LMM) and Mark B. Houston (Texas A&M University) will then open a unique vault of more than 35 years of high-quality scholarly research on the entertainment industry in their book "Entertainment Science". 

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LMM

Article on corporate gifts by Dr. André Marchand and Professor Hennig-Thurau accepted for publication in JSR

The article "How Gifts Influence Relationships with Service Customers and Financial Outcomes for Firms" by PD Dr. André Marchand, Professor Michael Paul, Professor Thorsten Hennig-Thurau, and Dr. Georg Puchner has been accepted for publication in Journal of Service Research (Jourqual: A).

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LMM

Professor Thorsten Hennig-Thurau publishes article of the power of Big Data for service firms in JSR!

Together with distinguished service marketing and strategy scholars Sonny Lam, Stefan Sleep, Shrihari Sridhar, and Alok Saboo, Professor Thorsten Hennig-Thurau has explored the success-enhancing potentials of Big Data by frontline service employees.

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LMM

Westfälische Nachrichten widmen LMM-Serien-Report Themenseite

In ihrer Ausgabe vom 1. Oktober haben die Westfälischen Nachrichten den LMM-Report „Das Phänomen Neue Drama-Serien" von Nora Pähler vor der Holte und Professor Thorsten Hennig-Thurau zum Anlass genommen, den disruptiven Veränderungen der Fernsehlandschaft eine Themenseite zu widmen.

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