Adherence in Mental Healthcare: The Role of Frontline Employee Behaviors

Kramer, Victoria; Wiebringhaus, Janina; Marinova, Detelina; Krafft, Manfred

Abstract


Keywords

transformative service research; vulnerable consumers; mental healthcare; frontline interactions; adherence

Cite as

Kramer, V., Wiebringhaus, J., Marinova, D., & Krafft, M. (2026). Adherence in Mental Healthcare: The Role of Frontline Employee Behaviors. Journal of Service Research.

Details

Publication type
Research article (journal)

Peer reviewed
Yes

Publication status
Published

Year
2026

Journal
Journal of Service Research

Language
English

ISSN
1094-6705

DOI
https://doi.org/10.1177/10946705251410017