Complaining Behavior and Satisfaction of Consumers - Results from an Empirical Study in West-Germany

Meffert Heribert, Bruhn Manfred

Cite as

Meffert, H., & Bruhn, M. (1983). Complaining Behavior and Satisfaction of Consumers — Results from an Empirical Study in West-Germany. In Day, R. L., & Hunt, H. K. (Eds.), International Fare in Consumer Satisfaction and Complaining Behavior: Papers from the Seventh Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, The University of Tennessee, Knoxville, Tennessee, October 17-19, 1982 (pp. 35–48). Bloomington, Indianapolis: Indiana University.

Details

Publication type
Research article (book contribution)

Peer reviewed
Yes

Publication status
Published

Year
1983

Book title
International Fare in Consumer Satisfaction and Complaining Behavior: Papers from the Seventh Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, The University of Tennessee, Knoxville, Tennessee, October 17-19, 1982

Editor
Day Ralph L., Hunt H. Keith

Start page
35

End page
48

Publisher
Indiana University

Place
Bloomington, Indianapolis

Language
English