Tightening or Loosening the "Iron Cage"? The Impact of Formal and Informal Display Controls on Service Customers

Paul Michael, Hennig-Thurau Thorsten, Groth Markus

Cite as

Paul, M., Hennig-Thurau, T., & Groth, M. (2015). Tightening or Loosening the "Iron Cage"? The Impact of Formal and Informal Display Controls on Service Customers. Journal of Business Research, 68 (5), 1061-1073.

Details

Publication type
Research article (journal)

Peer reviewed
Yes

Publication status
Published

Year
2015

Journal
Journal of Business Research

Volume
68 (5), 1061-1073

Language
English

ISSN
0148-2963

Full text
paul_et_al._2015_jbr_tightening_or_loosening_the_iron_cage_the_impact_of_formal_and_informal_display_controls_on_service_customers.pdf