Everybody is talking about automation and its potential to transform businesses, create new efficiencies and enhance customer experience. But this is just the start. Over the next decade, it will pave the way for a revolution in service delivery and how customers interact with brands. This shift has already started and businesses need to prepare now, or risk being left behind.
Since 1990, Marketing Alumni Münster has organized the Münsteraner Marketing Symposium. The conference is held once a year, focuses on a current marketing topics, and is attended by former and current students, the staff of the MCM, and external participants who wish to exchange facts and ideas about their special field of interest.