Does Relationship Quality Matter in E-Services? A Comparative Study of Online and Offline Service Firms

Walsh Gianfranco, Hennig-Thurau Thorsten, Sassenberg Kai



Publication type
Abstract / Poster

Peer reviewed
Yes

Publication status
Published

Year
2009

Conference
QUIS 11: Moving Forward with Service Quality

Venue
Catholic University Eichstaett-Ingolstadt

Pages range
p. 709

Language
English