Does Relationship Quality Matter in E-Services? A Comparative Study of Online and Offline Service Firms
Walsh Gianfranco, Hennig-Thurau Thorsten, Sassenberg Kai
Publication type
Abstract in Online-Sammlung (Konferenz)
Peer reviewed
Yes
Publication status
Published
Year
2009
Conference
QUIS 11: Moving Forward with Service Quality
Venue
Catholic University Eichstaett-Ingolstadt
Pages range
p. 709
Language
English