Does Relationship Quality Matter in E-Services? A Comparative Study of Online and Offline Service Firms

Walsh Gianfranco, Hennig-Thurau Thorsten, Sassenberg Kai

Cite as

Walsh, G., Hennig-Thurau, T., & Sassenberg, K. (2009). Does Relationship Quality Matter in E-Services? A Comparative Study of Online and Offline Service Firms. Poster session presented at the QUIS 11: Moving Forward with Service Quality, Catholic University Eichstaett-Ingolstadt.

Details

Publication type
Abstract in Online-Sammlung (Konferenz)

Peer reviewed
Yes

Publication status
Published

Year
2009

Conference
QUIS 11: Moving Forward with Service Quality

Venue
Catholic University Eichstaett-Ingolstadt

Pages range
p. 709

Language
English