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Modeling and Managing Student Loyalty: An Approach Based on Relationship Quality

Hennig-Thurau T, Langer M, Hansen U

Publication type

Forschungsartikel (Zeitschrift)

Peer reviewed

Yes

Publication status

Published

Year

2001

Journal

Journal of Service Research

Volume

4 (5), 331-344

Language

English

ISSN

1094-6705

Full text

hennig-thurau_et_al._2001_jsr_modeling_and_managing_student_loyalty_an_approach_based_on_the_concept_of_relationship_quality.pdf