A Relationship Marketing Perspective of Complaint Satisfaction in Services Settings: Empirical Findings

Hennig-Thurau T



Publication type
Abstract / Poster

Peer reviewed
Yes

Publication status
Published

Year
2001

Conference
Annual AMA Summer Marketing Educators’ Conference

Venue
Washington D.C.

Journal
Enhancing Knowledge Development in Marketing:

Volume
12

Start page
206

End page
213

Pages range
206-213

Publisher
American Marketing Association

Place
Chicago

Language
English

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