Customer Orientation of Service Employees – Toward a Conceptual Framework of a Key Relationship Marketing Construct
Hennig-Thurau T, Thurau C
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2003
Journal
Journal of Relationship Marketing
Volume
2 (1-2)
Start page
23
End page
41
Language
English
ISSN
1533-2667
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