Examining Customer Related Outcomes and Antecedents of Service Employees' Emotional Labor Strategies for Interactive and Individualized Services

Hennig-Thurau T, Groth M, Walsh G



Publication type
Abstract / Poster

Peer reviewed
Yes

Publication status
Published

Year
2004

Conference
2004 AMA Summer Educators’ Conference

Venue
Boston

Publisher
American Marketing Association

Place
Chicago

Language
English