Examining Customer Related Outcomes and Antecedents of Service Employees' Emotional Labor Strategies for Interactive and Individualized Services

Hennig-Thurau T, Groth M, Walsh G

Cite as

Hennig-Thurau, T., Groth, M., & Walsh, G. (2004). Examining Customer Related Outcomes and Antecedents of Service Employees' Emotional Labor Strategies for Interactive and Individualized Services. Poster session presented at the 2004 AMA Summer Educators’ Conference, Boston.

Details

Publication type
Abstract in Online-Sammlung (Konferenz)

Peer reviewed
Yes

Publication status
Published

Year
2004

Conference
2004 AMA Summer Educators’ Conference

Venue
Boston

Publisher
American Marketing Association

Place
Chicago

Language
English