Examining Customer Related Outcomes and Antecedents of Service Employees' Emotional Labor Strategies for Interactive and Individualized Services
Hennig-Thurau T, Groth M, Walsh G
Publication type
Abstract in Online-Sammlung (Konferenz)
Peer reviewed
Yes
Publication status
Published
Year
2004
Conference
2004 AMA Summer Educators’ Conference
Venue
Boston
Publisher
American Marketing Association
Place
Chicago
Language
English