Not all Smiles are Created Equal: How Employee-Customer Emotional Contagion Impacts Service Relationships

Hennig-Thurau T, Groth M, Paul M, Gremler DD



Publication type
Abstract / Poster

Peer reviewed
Yes

Publication status
Published

Year
2005

Conference
2005 Annual Conference of the Academy of Marketing Science

Venue
Tampa

Publisher
Academy of Marketing Science

Place
Coral Gables

Language
English