National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective

Hansen U, Hennig-Thurau T



Publication type
Forschungsartikel (Buchbeitrag)

Peer reviewed
No

Publication status
Published

Year
1998

Book title
Proceedings of the EIASM Workshop Quality Management in Services VIII

Start page
649

End page
673

Place
Ingolstadt

Language
English