National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective
Hansen U, Hennig-Thurau T
Publication type
Forschungsartikel (Buchbeitrag)
Peer reviewed
No
Publication status
Published
Year
1998
Book title
Proceedings of the EIASM Workshop Quality Management in Services VIII
Start page
649
End page
673
Place
Ingolstadt
Language
English