National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective

Hansen U, Hennig-Thurau T



Publication type
Chapter in Book

Peer reviewed
No

Publication status
Published

Year
1998

Book title
Service Quality and Management

Editor
Kunst P, Lemmink Stauss B

Start page
25

End page
53

Pages range
25-53

Publisher
Gabler

Place
Wiesbaden

Language
English

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