The Impact of Critical Incidents on Customer Satisfaction in Business-to-Business Relationships
Cite as
Backhaus, K., & Bauer, M. (2001). The Impact of Critical Incidents on Customer Satisfaction in Business-to-Business Relationships. Journal of Business-to-Business Marketing, 8(1), 25–54.Details
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2001
Journal
Journal of Business-to-Business Marketing
Volume
8
Issue
1
Start page
25
End page
54
Language
English
ISSN
1051-712X