Cognitive and Affective Organizational Identification of Frontline Employees - An Investigation in a Customer Complaint Context

Kubik F

Cite as

Kubik, F. (2017). Cognitive and Affective Organizational Identification of Frontline Employees — An Investigation in a Customer Complaint Context. at the Universität Münster.

Details

Publication type
Thesis (doctoral or post-doctoral)

Publication status
Published

Year
2017

Graduation type
Dissertationsschrift

Graduation year
2017

Institution

Universität Münster
Language
English