A Relationship Marketing Perspective of Complaint Satisfaction in Services Settings: Empirical Findings

Hennig-Thurau T

Cite as

Hennig-Thurau, T. (2001). A Relationship Marketing Perspective of Complaint Satisfaction in Services Settings: Empirical Findings. In Proceedings of the AMA Summer Educators' Conference, AMA Summer Educators' Conference.

Details

Publication type
Research article in proceedings (conference)

Peer reviewed
Yes

Publication status
Published

Year
2001

Conference
AMA Summer Educators' Conference

Venue
AMA Summer Educators' Conference

Language
English