Complaining Behavior and Satisfaction of Consumers - Results from an Empirical Study in West-Germany

Meffert Heribert, Bruhn Manfred



Publication type
Chapter in Book

Peer reviewed
Yes

Publication status
Published

Year
1983

Book title
International Fare in Consumer Satisfaction and Complaining Behavior: Papers from the Seventh Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, The University of Tennessee, Knoxville, Tennessee, October 17-19, 1982

Editor
Day Ralph L., Hunt H. Keith

Pages range
35-48

Publisher
Indiana University

Place
Bloomington, Indianapolis