Complaining Behavior and Satisfaction of Consumers - Results from an Empirical Study in West-Germany
Meffert Heribert, Bruhn Manfred
Publication type
Research article (book contribution)
Peer reviewed
Yes
Publication status
Published
Year
1983
Book title
International Fare in Consumer Satisfaction and Complaining Behavior: Papers from the Seventh Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, The University of Tennessee, Knoxville, Tennessee, October 17-19, 1982
Editor
Day Ralph L., Hunt H. Keith
Start page
35
End page
48
Publisher
Indiana University
Place
Bloomington, Indianapolis
Language
English