Tightening or Loosening the "Iron Cage"? The Impact of Formal and Informal Display Controls on Service Customers
Paul Michael, Hennig-Thurau Thorsten, Groth Markus
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2015
Journal
Journal of Business Research
Volume
68 (5), 1061-1073
Language
English
ISSN
0148-2963
Full text