Popularity of Brand Posts on Brand Fan Pages: An Investigation of the Effects of Social Media Marketing

De Vries L., Gensler S., Leeflang P.S.H.


Abstract
Social media outlets constitute excellent vehicles for fostering relationships with customers. One specific way to do this is to create brand fan pages on social networking sites. Companies can place brand posts (containing videos, messages, quizzes, information, and other material) on these brand fan pages. Customers can become fans of these brand fan pages, and subsequently indicate that they like the brand post or comment on it. This liking and commenting on brand posts reflects brand post popularity. In this article, we determine possible drivers for brand post popularity. We analyze 355 brand posts from 11 international brands spread across six product categories.Results show that positioning the brand post on top of the brand fan page enhances brand post popularity. But the findings also indicate that different drivers influence the number of likes and the number of comments. Namely, vivid and interactive brand post characteristics enhance the number of likes. Moreover, the share of positive comments on a brand post is positively related to the number of likes. The number of comments can be enhanced by the interactive brand post characteristic, a question. The shares of both positive and negative comments are positively related to the number of comments. Managers of brands that operate brand fan pages can be guided by our research with regards to deciding which characteristics or content to place at brand posts. © 2012 Direct Marketing Educational Foundation, Inc.



Publication type
Article in Journal

Peer reviewed
Yes

Publication status
Published

Year
2012

Journal
Journal of Interactive Marketing

Volume
26

Issue
2

Start page
91

Pages range
83-91

Language
English

ISSN
10949968

DOI

Affiliation
Rijksuniversiteit Groningen,Libera Universita Internazionale degli Studi Sociali Guido Carli