Service Profit Chain

Hennig-Thurau T

Cite as

Hennig-Thurau, T. (2001). Service Profit Chain. In Diller, H. (Ed.), Vahlens Großes Marketing-Lexikon (pp. 1538–1539). München: Vahlen.

Details

Publication type
Entry in encyclopedia (book contribution)

Publication status
Published

Year
2001

Book title
Vahlens Großes Marketing-Lexikon

Editor
Diller Hermann

Start page
1538

End page
1539

Publisher
Vahlen

Place
München