Does Relationship Quality Matter in E-Services? A Comparison of Online and Offline Retailing
Walsh G, Hennig-Thurau T, Sassenberg K, Bornemann D
Publication type
Research article (journal)
Peer reviewed
Yes
Publication status
Published
Year
2010
Journal
Journal of Retailing and Consumer Services
Volume
17 (2), 130-142
Language
English
ISSN
0969-6989
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