Not all Smiles are Created Equal: How Employee-Customer Emotional Contagion Impacts Service Relationships

Hennig-Thurau T, Groth M, Paul M, Gremler DD

Cite as

Hennig-Thurau, T., Groth, M., Paul, M., & Gremler, D. (2005). Not all Smiles are Created Equal: How Employee-Customer Emotional Contagion Impacts Service Relationships. Poster session presented at the 2005 Annual Conference of the Academy of Marketing Science, Tampa.

Details

Publication type
Abstract in Online-Sammlung (Konferenz)

Peer reviewed
Yes

Publication status
Published

Year
2005

Conference
2005 Annual Conference of the Academy of Marketing Science

Venue
Tampa

Publisher
Academy of Marketing Science

Place
Coral Gables

Language
English