National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective
Cite as
Hansen, U., & Hennig-Thurau, T. (1998). National Customer Satisfaction Indices: A Critical Investigation from an Application Perspective. In Kunst, P., & Lemmink, S. B. (Eds.), Service Quality and Management (pp. 25–53). Wiesbaden: Gabler.Details
Publication type
Research article (book contribution)
Peer reviewed
No
Publication status
Published
Year
1998
Book title
Service Quality and Management
Editor
Kunst P, Lemmink Stauss B
Start page
25
End page
53
Publisher
Gabler
Place
Wiesbaden
Language
English
Full text