As part of this year’s Customer Relationship Management and Direct Marketing (CRM & DiMa) course, lectured by Dr. Claudio Felten, two guest lectures were invited to the Chair of Marketing Management to provide practical course-related insights from their experience.

The Chair of Marketing Management had the pleasure to welcome Dr. Niklas Teichmann as the second guest speaker in this year's Market Research class. Dr. Niklas Teichmann is the Director Analytics and Data Science at L'Oréal. In his guest lecture, which was held via Zoom, he highlighted the power behind data, which perfectly illustrated the practical relevance of the methods taught in class.

On Monday, January 24, Dr. Mirja Kroschke from the Otto Group was a virtual guest in the course "Consumer Behavior". In her presentation, she gave students insights into the use of artificial intelligence to holistically improve the customer experience at the Otto Group. Dr. Kroschke works as a project manager and business intelligence strategist in the Otto Group's Data Lab. She is also a familiar face at the Chair of Marketing Management, having earned her PhD there in 2017 and served as a Postdoc until 2019.