Services Marketing (SS 2018)

Course Number

Field(s) of Study

University Calendar

Learnweb Platform


Course Language

Course schedule

Day Time Frequency Date Room
Monday 14:00- 16:00 weekly 09.04.2018- 16.07.2018 Juridicum, JUR 490
Wednesday 12:00- 14:00 weekly 11.04.2018- 18.07.2018 Juridicum, JUR 2


Contact person: Alegra Kaczinski, M.A.

This course takes place throughout the semester. It consists of a lecture and a tutorial and is part of the module ”Advanced Marketing”.

The tutorial will take place five times during the semester at the day and time indicated above. The exact dates are: May 7, May 28, June 18, July 2, July 16.

Course grade: Final exam (60 min) (100%)
Please register at the examination office for the regular examination period.

Credit points: 3 ECTS (BWL PO 2010)

During the course, please communicate and stay updated via the course page on Learnweb. Announcements, lecture slides and any additional material will be published there.

The password for all materials will be announced in the first lecture.




The lecture Services Marketing introduces students to the specifics of services marketing and management. Students learn how to differentiate services from products and how to manage services successfully. The lecture examines how to establish and maintain long-term customer relationships taking into account the central success drivers of customer satisfaction and service quality. Moreover, challenges for branding services are addressed. The lecture aims at providing students with a broad understanding of service issues by considering up-to-date theoretical and empirical research findings.


  • Univ.-Prof. Dr. Thorsten Hennig-Thurau (responsible)
  • Alegra Kaczinski (accompanying)
  • Marc Linder (accompanying)